Responsible Gambling

Our Commitment to Responsible Gambling

Lucky Dreams is committed to providing an entertaining and safe environment for all our players. We recognise that while gambling is enjoyable for most people, a small number may develop patterns of play that become harmful. This page outlines the tools and resources available to help you stay in control, and where to turn if you or someone you know needs support. Last updated: 2026.

Recognising the Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. Common warning signs include spending more time or money than intended, chasing losses, neglecting work or relationships due to gambling, borrowing money to gamble, or feeling anxious, irritable, or guilty about your play. If any of these signs feel familiar, we encourage you to take a break and consider reaching out to a support organisation for a confidential conversation.

Setting Deposit Limits

Lucky Dreams allows players to set daily, weekly, or monthly deposit limits on their account to help manage spending. These limits can be adjusted at any time through your account settings; however, requests to increase a limit are typically subject to a cooling-off period before taking effect, while reductions apply immediately. We recommend reviewing your limits regularly to ensure they reflect what you can comfortably afford.

Taking a Time-Out

If you feel you need a short break from gambling, our time-out feature lets you temporarily suspend your account for a set period, such as 24 hours, seven days, or 30 days. During this time, you will be unable to log in or place any bets with Lucky Dreams. This option is designed to give you space to reflect without requiring a permanent decision.

Self-Exclusion

For players who wish to stop gambling for a longer period or indefinitely, Lucky Dreams offers a self-exclusion option. Once activated, self-exclusion prevents you from accessing your account, and we will take reasonable steps to restrict marketing communications to you during this period. Self-exclusion periods are generally difficult to reverse early, so we encourage careful consideration before selecting this option, and we support decisions to extend it if needed.

Reality Checks and Account Activity

To help you stay aware of your gambling habits, Lucky Dreams provides reality check notifications that display session duration and activity at regular intervals. You can also review your deposit, withdrawal, and betting history at any time through your account dashboard. These tools are designed to promote transparency and informed decision-making while you play.

Gambling and Young People

Lucky Dreams strictly prohibits access to our platform by anyone under the legal gambling age in their jurisdiction. We employ verification measures to help prevent underage gambling, and we encourage parents and guardians to use filtering software or parental controls on shared devices to further reduce the risk of underage access.

Seeking External Support

If gambling is causing harm to you or someone close to you, a range of independent support organisations offer free, confidential advice and counselling. These services can provide guidance tailored to your personal circumstances and local resources, including helplines, online chat, and in-person support. We encourage you to consult your local or national support organisations, as availability may vary depending on where you reside.

How Lucky Dreams Supports Safer Play

Beyond individual account tools, Lucky Dreams trains its support staff to recognise signs of distress and to respond with empathy and appropriate guidance. We continually review our responsible gambling features to ensure they align with best practice, and we welcome feedback from our community on how we can improve. Your wellbeing is central to how we operate as a brand.

Contacting Us About Responsible Gambling

If you would like more information about any of the tools mentioned on this page, or wish to discuss setting limits, time-outs, or self-exclusion, please contact our customer support team. Our staff are available to assist you confidentially and without judgement. This policy is reviewed periodically, with the current version effective as of 2026.